Politique de remboursement

Refund & Returns Policy

Return Window

We offer a 30-day return window.
You have 30 days from receiving your item to request a return.

Eligibility

To be eligible for a return:

  • Items must be unused and in the same condition as received

  • Items must be in original packaging

  • Proof of purchase (order confirmation or receipt) is required

How to Request a Return

To initiate a return, please contact us at info@cremashed.com.

Once your return is approved, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty

  • The item is damaged

  • The incorrect item was received

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately at info@cremashed.com so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. coffee, food items)

  • Custom or personalised products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Split Shipments & Returns

Orders may arrive in multiple parcels.

If returning items:

  • Different items may need to be returned separately

  • Different return addresses may apply

All return instructions and addresses will be provided after your return request is approved.

Exchanges

If you would like to exchange an item, please follow these steps:

  1. Contact us at info@cremashed.com to request an exchange
  2. Once approved, place a new order for the item you would like instead
  3. Reply to the original email confirming your new order

We will then arrange a return and refund for your original item once it has been received and inspected.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved:

  • Refunds are issued to your original payment method

  • Processing time is up to 10 business days

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at info@cremashed.com.